Express Post - Australia
- Express Post (up to 500grams)
- Express Post (up to 3 kilo)
Any products ordered from NuFerm going to Gold coast , Brisbane and surrounding areas should take only (1) one business day to arrive from date the order was shipped. All other capital cities and country areas add one (1) extra day.
Delivery Charges - International
Postage is calculated online, and is displayed during the checkout process for all international orders.
- Registered Post International - No tracking available when parcel leaves country. Optional Insurance Available. (5-15 business days).
IMPORTANT:
- Nuerm will not replace, refund, or provide credit notes, if items are damaged or lost in transit
- all costs associated with return of parcels due to customers error e.g. incorrect address, will not be shipped until all return costs and additional shipping charges are paid.
NuFerm do not refund for "Change of Mind" returns, so please choose carefully. However, if you wish to return an item (due to below conditions) we will issue a credit note for our store, valid for 12 months.
Defective items
All products purchased from our website are checked for defects and quality before shipment. If your items does have a defect please contact us at returns (at) info@nuferm.com and we will either issue a refund or exchange the item. Please note that postage costs are non-refundable.
Defective items must be returned to info@nuferm.com within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available), another item of the customers choice to the same value, or a refund will be given.
Cost of Returns
Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.
Specials
How to return your item
- Send an email to info@nuferm.com. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Invoice Number. This Number will be emailed to your registered email address along with our postal address.
- Send your item to the return address provided. Please ensure that your Invoice number is clearly displayed on the return packaging.
- As soon as the return has been received, it will be inspected, and a replacement product will be posted to you, or a credit note will be issued, providing that the item was received by NuFerm as described in the initial contact.
IMPORTANT:
- The return must be received by NuFerm within (14) fourteen days of the invoice number being issued.
- Replacement product will only be shipped after the returned or faulty item has been received and inspected by NuFerm.
- If you feel that your return falls outside of our policy, then you will need to contact us. info@nuerm.com
